Return & Replacement Policy
The website https://store.sharpappliances.in (“Website”) belongs to Sharp Business System India Private Limited and is operated by KIDA RETAIL PRIVATE LIMITED (“us” or “we” or “our”). We want you to be completely satisfied with your purchase. If you need to replace an item, please read our Return & Replacement Policy carefully to understand the terms and conditions.
1. Eligibility for Replacement
1.1 Products are eligible for replacement if they are damaged, defective, or not as described. To be eligible for replacement, you must notify us within 7 days of receiving the product.
1.2 The product must be returned in its original condition, including all packaging, accessories, and documentation.
2. Replacement Process
2.1 To initiate a replacement, please contact our customer service team at contact@sharp-oa.com with your order number and a description of the issue.
2.2 Our team will guide you through the replacement process, including providing a return shipping label, if applicable. You must return the product to us within 14 days of receiving the shipping label.
3. Inspection and Approval
3.1 Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria for replacement.
3.2 If the product is approved for replacement, we will send a replacement product to the shipping address on your original order.
4. Exceptions
4.1 Products that have been damaged due to misuse, unauthorized modifications, or accidents are not eligible for replacement.
4.2 Custom or personalized products are not eligible for replacement unless they are defective or not as described.
5. Refunds
5.1 In cases where a replacement is not possible, we will offer a full refund. Refunds will be issued to the original payment method used for the order.
5.2 Refunds may take 5-7 business days to process, depending on your bank or payment provider.
6. Contact Us
6.1 If you have any questions or need assistance with our Replacement Policy, please contact our customer service team at contact@sharp-oa.com.
7. Changes to Replacement Policy
7.1 We reserve the right to update this Replacement Policy at any time. Changes will be effective upon posting on our website. Your continued use of our website after changes are made constitutes your acceptance of the updated Replacement Policy.